Automatic Deposits and Payments Delayed at Credit Unions Across Canadian Prairies Due to Network Outage
A significant network outage affecting credit unions across the Canadian Prairies on Friday has caused delays in automatic deposits and payments, impacting customers in Manitoba, Saskatchewan, and Alberta.
Details of the Outage
Credit unions in the affected provinces issued notices on their websites early Friday morning, informing customers of the disruptions. Access Credit Union, the largest credit union in Manitoba, reported that the vendor responsible for payment services for most Prairie credit unions experienced a network issue that delayed automatic deposits. The credit union is actively working to restore services, but the outage has also impacted automated fund withdrawals for loan payments and other transactions with different financial institutions.
According to Access Credit Union, any automatic payments or transfers that were scheduled will be attempted again within 24 hours. This reassurance aims to mitigate customer concerns regarding missed payments.
Impact on Other Credit Unions
Assiniboine Credit Union in Winnipeg also addressed the issue on its website, assuring clients that they will not incur fees or penalties due to the delays caused by the network outage. Similar statements were made by credit unions in Saskatchewan, including Affinity Credit Union, which noted that the connectivity issue was delaying direct deposits and cheque clearing, with wire transfers currently unavailable.
In Alberta, Servus Credit Union, the largest credit union in the province, communicated via social media platform X that direct deposits to and from accounts were delayed for all Alberta credit union members. Unfortunately, no timeline was provided for when the issue would be resolved.
Conclusion
As credit unions across the Canadian Prairies work to resolve the network outage, customers are advised to monitor their accounts for updates and to expect delays in automatic deposits and payments. The situation highlights the interconnectedness of financial services and the impact that network issues can have on everyday banking activities.
This incident serves as a reminder of the importance of robust digital infrastructure in maintaining the smooth operation of financial institutions, particularly in an era where online banking is increasingly prevalent.
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