WCAI โ WhatsIssue Corporate Accountability Index
Corporate Accountability Rankings
How well do America's biggest companies treat consumers? Grade A = resolves complaints quickly. Grade F = ignores consumers.
๐
2026-Q2 ยท As of May 19, 2026
C
Industry Average
59.5/100
๐ How to use these rankings
๐ Before you sign up
Check a company's grade before signing a contract or starting a subscription
Check a company's grade before signing a contract or starting a subscription
โ๏ธ If you have a complaint
F-rated companies respond best to CFPB filings. Use our AI to generate a demand letter first
F-rated companies respond best to CFPB filings. Use our AI to generate a demand letter first
๐ Compare competitors
Use the industry filter to compare companies in the same sector
Use the industry filter to compare companies in the same sector
52
Companies Ranked
0
Grade A (Best)
0
Grade F (Worst)
59.5
Avg Score / 100
๐ญ Industry Averages
Use the filter below to compare companies within the same industry.
Travel
B
60
Insurance
B
60
Retail
B
60
Airlines
B
60
Tech
B
60
Banking
B
60
Utilities
B
60
Pharmacy
B
60
Streaming
B
60
Food delivery
B
60
Rideshare
B
60
Telecom
C
55
Filter:
๐ Full Rankings
| Rank | Company | Industry | Grade (?) | Score (?) | Complaint Heat (?) | Resolution Rate (?) |
|---|---|---|---|---|---|---|
| ๐ฅ | Airbnb | Travel | B Mostly Accountable |
60
|
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No reports yet |
| ๐ฅ | Allstate | Insurance | B Mostly Accountable |
60
|
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|
No reports yet |
| ๐ฅ | Amazon | Retail | B Mostly Accountable |
60
|
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|
No reports yet |
| #4 | American Airlines | Airlines | B Mostly Accountable |
60
|
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|
No reports yet |
| #5 | Apple | Tech | B Mostly Accountable |
60
|
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|
No reports yet |
| #6 | AT&T | Telecom | B Mostly Accountable |
60
|
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|
No reports yet |
| #7 | Bank of America | Banking | B Mostly Accountable |
60
|
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|
No reports yet |
| #8 | Best Buy | Retail | B Mostly Accountable |
60
|
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|
No reports yet |
| #9 | Capital One | Banking | B Mostly Accountable |
60
|
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|
No reports yet |
| #10 | Chase | Banking | B Mostly Accountable |
60
|
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|
No reports yet |
| #11 | Citibank | Banking | B Mostly Accountable |
60
|
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|
No reports yet |
| #12 | Comcast Xfinity | Telecom | B Mostly Accountable |
60
|
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|
No reports yet |
| #13 | Con Edison | Utilities | B Mostly Accountable |
60
|
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|
No reports yet |
| #14 | Costco | Retail | B Mostly Accountable |
60
|
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|
No reports yet |
| #15 | CVS | Pharmacy | B Mostly Accountable |
60
|
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|
No reports yet |
| #16 | Delta Airlines | Airlines | B Mostly Accountable |
60
|
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|
No reports yet |
| #17 | Disney+ | Streaming | B Mostly Accountable |
60
|
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|
No reports yet |
| #18 | DoorDash | Food delivery | B Mostly Accountable |
60
|
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|
No reports yet |
| #19 | Duke Energy | Utilities | B Mostly Accountable |
60
|
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|
No reports yet |
| #20 | eBay | Retail | B Mostly Accountable |
60
|
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|
No reports yet |
| #21 | Expedia | Travel | B Mostly Accountable |
60
|
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|
No reports yet |
| #22 | Frontier Airlines | Airlines | B Mostly Accountable |
60
|
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|
No reports yet |
| #23 | Geico | Insurance | B Mostly Accountable |
60
|
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|
No reports yet |
| #24 | Tech | B Mostly Accountable |
60
|
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|
No reports yet | |
| #25 | Grubhub | Food delivery | B Mostly Accountable |
60
|
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|
No reports yet |
| #26 | Home Depot | Retail | B Mostly Accountable |
60
|
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|
No reports yet |
| #27 | Hulu | Streaming | B Mostly Accountable |
60
|
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|
No reports yet |
| #28 | Instacart | Food delivery | B Mostly Accountable |
60
|
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|
No reports yet |
| #29 | Lyft | Rideshare | B Mostly Accountable |
60
|
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|
No reports yet |
| #30 | McDonald's | Food delivery | B Mostly Accountable |
60
|
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|
No reports yet |
| #31 | Meta | Tech | B Mostly Accountable |
60
|
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|
No reports yet |
| #32 | Microsoft | Tech | B Mostly Accountable |
60
|
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|
No reports yet |
| #33 | Netflix | Streaming | B Mostly Accountable |
60
|
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|
No reports yet |
| #34 | PG&E | Utilities | B Mostly Accountable |
60
|
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|
No reports yet |
| #35 | PNC Bank | Banking | B Mostly Accountable |
60
|
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|
No reports yet |
| #36 | Progressive | Insurance | B Mostly Accountable |
60
|
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|
No reports yet |
| #37 | Southwest Airlines | Airlines | B Mostly Accountable |
60
|
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|
No reports yet |
| #38 | Spectrum | Telecom | B Mostly Accountable |
60
|
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|
No reports yet |
| #39 | Spirit Airlines | Airlines | B Mostly Accountable |
60
|
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|
No reports yet |
| #40 | Spotify | Streaming | B Mostly Accountable |
60
|
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|
No reports yet |
| #41 | State Farm | Insurance | B Mostly Accountable |
60
|
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|
No reports yet |
| #42 | T-Mobile | Telecom | B Mostly Accountable |
60
|
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|
No reports yet |
| #43 | Target | Retail | B Mostly Accountable |
60
|
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|
No reports yet |
| #44 | Uber | Rideshare | B Mostly Accountable |
60
|
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|
No reports yet |
| #45 | Uber Eats | Food delivery | B Mostly Accountable |
60
|
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|
No reports yet |
| #46 | United Airlines | Airlines | B Mostly Accountable |
60
|
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|
No reports yet |
| #47 | USAA | Insurance | B Mostly Accountable |
60
|
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|
No reports yet |
| #48 | Walgreens | Pharmacy | B Mostly Accountable |
60
|
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|
No reports yet |
| #49 | Walmart | Retail | B Mostly Accountable |
60
|
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|
No reports yet |
| #50 | Wayfair | Retail | B Mostly Accountable |
60
|
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|
No reports yet |
| #51 | Wells Fargo | Banking | B Mostly Accountable |
60
|
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|
No reports yet |
| #52 | Verizon | Telecom | D Poor Accountability |
35
|
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|
0%
0/1 cases
|
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๐ Methodology
Complaint Pressure (50%)
Measures complaint-related news coverage from Google News. More articles = more consumer issues = lower score.
Resolution Rate (50%)
Percentage of user-submitted complaints marked "Resolved" by consumers. Based on real user experience data.
Grade Scale
A (80โ100) ยท B (60โ79) ยท C (40โ59) ยท D (20โ39) ยท F (0โ19). Updated continuously as new data arrives.
For Journalists & Researchers
Free JSON data API:
https://whatsissue.com/company-scores/api/* Scores reflect available data as of May 19, 2026. Resolution rate data improves as more users file reports. WhatsIssue does not provide legal advice.
